Refund & Cancellation Policy — Verbigem
mini.verbigem.com
This policy explains how to cancel a purchase and request a refund.
1. Your right to cancel
If you are in the EU/EEA, you normally have 14 days to withdraw from a distance contract. For digital content (such as wallet credits or a subscription) that begins immediately, this right ends once delivery starts — which is when you make the purchase.
2. Subscriptions
Cancel at any time from the Paddle customer portal. Cancellation stops future renewals; you keep access until the end of the period you have paid for. We do not issue prorated refunds unless required by law.
3. Wallet credits
One-off top-ups can be refunded within 14 days of purchase if they have not been used, or earlier if required by law.
4. How to request a refund
For subscriptions, manage or cancel them in the Paddle customer portal. For everything else, email [email protected] with your order identifier.
5. Processing time
Approved refunds are returned to your original payment method within 5–10 business days.
6. Chargebacks
Please contact us before opening a chargeback. An open dispute may suspend your account until it is resolved.